Return Policy
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale or clearance items are not eligible for this guarantee.
No Refunds on Sale Items
Items purchased during sales or clearance events are final sale and cannot be refunded. These purchases are non-returnable and non-exchangeable, even in cases of incorrect sizing.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Cavanya does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Notification Period
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please make sure to notify us within this timeframe to be eligible for a return.
No Exchanges for Sale Items
Sale items cannot be exchanged, even if the size is incorrect. Please ensure you select the correct size before placing your order.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Procedure
To initiate a return, please email us at cavanyastore@gmail.com. Once your return is approved, you will receive detailed instructions on how to complete the return process.
Return Form Requirement
Returns must include a completed return form. Returns sent without the required form cannot be processed. Please ensure you include it to guarantee proper handling of your return.
Conclusion
Cavanya is committed to customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly.
For any questions or feedback, please contact our customer service team at: cavanyastore@gmail.com